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Return & exchange

Return slip

Naturally, exchange or cancellation is possible with any order. We include a return slip in every order dispatched. With this return slip you can carry out your exchange or cancellation without problems.


Short instruction on how to proceed:

1.

Enter the amount or items to return in the field "Amount".

2.

Enter the number of the reason for return in the field "Reason".

3.

Put the return slip in the parcel and send it to us sufficiently stamped:
Smilodox Store
Max-Brauer-Allee 48
22765 Hamburg
Germany

4.

As soon as we receive your return, the processing (refund or exchange) may take 2-3 weekdays (longer for international deliveries).


Additional information:

If an item is not available for exchange due to being out of stock, we reserve the right to refund the full purchase amount.