Free shipping starting at 125£
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Shipping & Delivery

Country Shipping Free shipping
Germany DHL: 4,90€
DHL Express: 10,00€
DHL: orders over 80€
DHL Express: N/A
Austria DHL: 6,90€
DHL Express: 10,00€
DHL: orders over 80€
DHL Express: N/A
EU
Belgium
Cyprus
Czech Republic
Denmark
Spain
Estonia
France
Finland
United Kingdom
Greece
Hungary
Italy
Ireland
Luxembourg
Latvia
Malta
Netherlands
Portugal
Poland
Sweden
Slovakia
Slovenia
Liechtenstein
Romania
Croatia
Turkey
Greece, Islands
Spain, Balearic Islands
Bosnia and Herzegovina
Macedonia
Serbia
Ukraine
DHL: 7,90€
DHL Express: 10,00€
DHL: orders over 125€
DHL Express: orders over 125€
Worldwide
Switzerland
Norway
Singapore
USA
Australia
Canada
China
Japan
Lithuania
Monaco
Mexico
Canary Islands
India
Brazil
Russia
Ceuta
Melilla
Bulgaria
Kosovo
Kyrgyzstan
Kazakhstan
Belarus
Uzbekistan
Morocco
Armenia
Albania
Egypt
Maldives
Malaysia
Hong Kong
Yemen
Israel
Taiwan
Guadeloupe
Thailand
New Zealand
Afghanistan
Aland Islands
Algeria
American Samoa
Andorra
Angola
Anguilla
Antarctica
Antigua and Barbuda
Argentina
Aruba
Azerbaijan
The Bahamas
Bahrain
Bangladesh
Barbados
Belize
Benin
Bermuda
Bhutan
Bolivia
Botswana
Bouvet Island
British Indian Ocean Territory
Brunei Darussalam
Burkina Faso
Burundi
Cambodia
Cameroon
Cape Verde
Cayman Islands
Central African Republic Chad
Chile
Christmas Island
Cocos Islands (Keeling Islands)
Columbia
Comoros
Congo
Congo, Democratic Republic
Cook Islands
Costa Rica
Ivory coast (Côte d'Ivoire)
Cuba
Djibouti
Dominica
Dominican Republic
Ecuador
El Salvador
Equatorial Guinea
Eritrea
Ethiopia
Falkland Islands (Malvinas)
Faroe Islands
Fiji
French Guiana
French Polynesia
French Southern and Antarctic Lands
United Arab Emirates
DHL: 10,00€
DHL Express: 15,00€
DHL: orders over 125€
DHL Express: orders over 125€
In the case of deliveries to countries outside the European Union, additional costs may be incurred in individual cases for which we are not responsible and which are to be borne by you. These include, for example, costs for the transfer of money by credit institutions (e.g. transfer fees, exchange rate fees) or import duties or taxes (e.g. customs duties). Further information can be found, for example, at http://ec.europa.eu/taxation_customs/customs/customs_duties/index_en.htm and on import turnover tax at http://auskunft.ezt-online.de/ezto/Welcome.do and, specifically for Switzerland, at http://xtares.admin.ch/tares/login/loginFormFiller.do.
The DHL standard delivery within Germany is 2-4 working days. International DHL standard deliveries can take 1-2 weeks. DHL Express delivery within Germany is 1-2 working days. International DHL Express deliveries take 2-7 working days. If you order several items from us in the context of an order, for which different delivery times apply, we dispatch the goods in a joint shipment, unless we have agreed otherwise with you. In this case, the delivery time which applies to the item of your order with the longest delivery time shall apply to the total delivery of the goods. In the case of payment in advance, the period for delivery shall commence on the day after the payment order has been placed with the transferring bank or credit institution. in the case of other methods of payment, on the day following the conclusion of the contract and at the end of the last day of the period. If the last day of the period to a Saturday, Sunday or a public holiday recognised by the state at the place of delivery, a public holiday shall be replaced by a public holiday. the next working day.
Unfortunately, we cannot always see what is happening in the shipping process. If your parcel has not arrived after the specified time, please contact our Customer service. Examples of a delay: Your order was placed during one of our promotion periods. In exceptional cases, your order may arrive in separate packages and at different times. Your order was placed on a German holiday. Our main warehouse is located in Germany and is therefore affected by the respective holidays. Unforeseeable circumstances have occurred that are beyond our control, such as delivery problems at DHL.
We'll notify you via e-mail as soon as your package is dispatched. A tracking link will be included.
If you have not received your package within the specified delivery time, please contact our Customer Service. Please check your shipment status in advance for further information. You can do this using the shipment number provided on the DHL website.
If you have received a product that you did not order, please contact us by email. Send us a picture of the item and the delivery note in the email and briefly explain what it is about. We will help you as soon as possible.
We ship our items from different storage locations. One of them is at Amazon, so our items may also be packed in Amazon boxes.
If one of the two documents is not enclosed, please contact our Customer service. We will then send you the missing documents via email.
The activation of the shipment number can usually take up to 24 hours. If the order isn't traceable after this time, please contact our Customer service.

RETURN & EXCHANGE

You have the right to cancel your order within 14 days without declaring reasons.
Of course you can also return your order in our store. An exchange or refund will then be processed immediately online.
The costs for a return are to be carried by the customer independently. Please do not send any carriage forward parcels to us. ( or wrong items)
If you want to return an item, please follow these steps:
1) Note on the return slip whether you want a refund or an exchange.
(No return slip?)
2) In the best case, pack the items in their original packaging and enclose the return form.
3) Please frank the package sufficiently and send it to the following address:
Smilodox GmbH & Co. KG
Max-Brauer-Allee 48
22765 Hamburg, Germany
4) Please keep the shipment number of your return for possible queries in case of delay or loss.
Note: If your order is split into multiple packages and you have received a package from Amazon, please also return these items according to the instructions above.
If you want to exchange an item, please follow these steps:
1) Note on the return form what size and what colour you want.
(No return form?)
2) In the best case, pack the items in their original packaging and enclose the return form.
3) Please frank the package sufficiently and send it to the following address:
Smilodox GmbH & Co. KG
Max-Brauer-Allee 48
22765 Hamburg, Germany
Note: The costs for the renewed dispatch to you we take over naturally. If the desired exchange item is not available, we will keep it for you. we reserve the right to refund the purchase price. If the return does not contain any information about an exchange, the purchase amount will also be refunded.
If you have received a product with a defect or if a defect occurs after a short time, please contact our Customer service. For a simplified explanation please send us pictures of the defect via email and briefly explain your problem.

REFUND

If you have indicated on your return that you would like a refund, you will be refunded using the original payment method. Please note that the payment method cannot be changed afterwards.
The refund will be processed as soon as possible after receipt of your return and will take varying amounts of time depending on the method of payment.

PayPal, PayPal Plus, Amazon: 1-3 Days
Amazon Payments: 1-4 Days
Advance payment: 2-7 Days


If you have not received a refund from us although we have received your package, please contact us by email. We will then take care of your request.

Order & payment

We accept the following payment methods for purchases in our online shop:

Prepayment
Amazon Payments:
Pay through Amazon Payments using the information stored in your Amazon customer account without having to re-enter your shipping and payment information. For more information on paying via Amazon Payments, please visit https://payments.amazon.de/personal.

Purchase on account (PayPal Plus)
Credit card (PayPal Plus)
PayPal
Pay via the payment service PayPal and use the information stored in your PayPal customer account without having to re-enter your payment information. For more information about PayPal payment, please see https://www.paypal-deutschland.de/privatkunden/.

PayPal Plus:
Pay via Paypal Plus, the payment provider, using the four most popular payment methods: Paypal, Direct Debit (SEPA-compliant), Credit Card and Invoice. The Paypal seller protection applies to each of the four PayPal PLUS payment cards. Even without a PayPal account, you have the possibility to use all payment options.

Bank transfer:
Transfer the invoice amount to our bank account, stating the order ID as the reason for payment. We will inform you of our bank details as well as the purpose of the transfer again separately by e-mail as part of the order processing.
Account holder: Smilodox GmbH & Co.KG
Account number: 510793979
Bank code: 23051030
IBAN: DE95230510300510793979
BIC: NOLADE21SHO
Sparkasse Südholstein



Please contact our Customer service directly with your request. We will cancel your order as soon as possible if the order hasn't been shipped yet.
To order from us, you do NOT necessarily need a customer account. Order as a guest or secure yourself with a customer account has many advantages, such as a list of your orders, easy access to your order status and much more.
If you receive a reminder despite having already made a payment, please first check to which account you have transferred. Then contact us directly by email and send us a transfer receipt so that we can check your payment.
Reservation or pre-ordering of items is not normally possible. Exceptions may occur.
As a rule, you will receive a confirmation email within one hour of completing your order. If you haven't received any, please check your spam folder first. If you can't find an order confirmation there either, please contact our Customer service. We will then check whether your order has been received by us.
If you have ordered the wrong item, please contact our Customer service. If the order is not yet being processed, we can still change the article.
A change of the payment method is usually not possible. If for any reason your original payment method has been rejected, the Customer service will be happy to help you change the payment type to prepayment.

Account & newsletter

Would you like to receive all relevant information, great offers and promotions by e-mail in the future? No problem: Enter your email address and click on "Subscribe". You can find the newsletter registration if you scroll down in this page. You will receive an email with a confirmation link to verify your email address. After confirmation you will receive an email with a unique discount code over 5 EUR.
Had enough of Smilodox? Hard to believe. If you still want to unsubscribe from the newsletter - no problem. To do this, scroll down in your last newsletter. There you will find the button "Unsubscribe".
If you are unable to log in because your account is disabled, please contact our Customer service.
If you want to make changes in your account, login to smilodox.com. You can change your details under Settings.

Vouchers & discount codes

You'll find the gift cards in our online store. After the purchase, you will receive an e-mail with the voucher.
To redeem a voucher code, enter it in the field provided in the shopping cart. What do I do if I have not received a voucher? If you have not received an email with the voucher, please check your spam folder first. If no voucher has been sent, please contact our Customer service. We will help you as soon as possible.
You can always redeem exactly one coupon code per order.
If you have redeemed a voucher completely or partially, it is no longer usable. If there is still a balance on the voucher, please contact our Customer service. You will be issued a new voucher code with the remaining amount.
A coupon will be issued to you after return or cancellation by our Customer service.

Do you have more questions?

Contact us using the contact form and we'll be happy to help you.

Customer service (Mo.- Fr. 10 a.m. - 2 p.m.):

Phone.: +494094787898

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